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Allow Phone Field to Update Subscriber Record
A
Andy DunnDec 3, 2025
I am trying to create an SMS opt in flow with Twilio + Pabbly Encharge connector.
I only have the subscriber phone number to update a subscriber record (tagged for sms_opt_in), but I cannot update a record without an email! (since Encharge uses the email field as the unique identifier for updating subscriber records)
Please add phone number as another identifier to update a subscriber record.
For anyone curious I am using a Pabbly connector with:
- Routes to webhook SMS replies of "Y" to opt in and "STOP" to opt out
- Based on route, the Encharge: Add or Update Person action step is used
- SMS reply
- "Y" = a tag of sms_opt_in is assigned so the person can be added into the opted in Encharge SMS flow
- "STOP" = a tag of sms_opt_out is assigned so the person can be removed from the Encharge SMS flow
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