E
Encharge
2
Allow Phone Field to Update Subscriber Record
A
Andy Dunn
Dec 3, 2025

I am trying to create an SMS opt in flow with Twilio + Pabbly Encharge connector.

I only have the subscriber phone number to update a subscriber record (tagged for sms_opt_in), but I cannot update a record without an email! (since Encharge uses the email field as the unique identifier for updating subscriber records)

Please add phone number as another identifier to update a subscriber record.

For anyone curious I am using a Pabbly connector with:

  • Routes to webhook SMS replies of "Y" to opt in and "STOP" to opt out
  • Based on route, the Encharge: Add or Update Person action step is used
  • SMS reply
    • "Y" = a tag of sms_opt_in is assigned so the person can be added into the opted in Encharge SMS flow
    • "STOP" = a tag of sms_opt_out is assigned so the person can be removed from the Encharge SMS flow
Comments
No-one has commented on this post yet.