Hello, fellow Encharge friends!
You haven't heard from us in a while. Our last update was in December last, and a few of you already asked what's going on with Encharge.
Without sugarcoating it, we'd share with you that in the last 3 months, we've been dealing with a ton of scalability-related issues. We were trying to make the app more reliable to handle the increasing number of users and email volume on the platform. Our development team was working day and night to fix issues related to flow delays and overall infrastructure reliability.
We haven't done a great job of communicating this with you, and we apologize for this.
That said, I'm glad to let you know that in the last few months we managed to make the app much more reliable and faster by optimizing different aspects of the product. Now we are back on track, building new features at full speed.
In that period, we also managed to roll out several app improvements, bug fixes, and even officially launched our AI Magic Writer and AI Email Autocomplete.
I’ll use this announcement as an opportunity to list the various updates we released in the last 3 months. This is a long update, so make sure to pour yourself a cup of tea. Let’s start with the new additions.
New Features
⚡️ Magic Writer
The Magic Writer is our new AI-assisted email writing tool. It allows you to generate subject lines, email outlines, whole emails, and even rewrite existing subject lines. All that using AI.
It’s based on the same technology as our free AI-based subject line generator. However, while the free generator has a limit on the number of results you can get, our Magic Writer allows you to generate an unlimited number of AI ideas.
You can access the Magic Writer both in the Simple and the Drag-and-drop email builders. To access the Magic Writer in the Simple Email builder, select a text and then click on Magic Writer. In the Drag-and-drop builder, click on the Magic Writer button at the top right:
Then select the type of results you want to generate:
And see the AI does its magic:
You can even choose the tone of the results like Casual, Critical, Earnest, Inspirational, and so on. Go to your Encharge account and give it a go now.
⚡️ AI Autocomplete
The AI Autocomplete is the second AI feature we launched. To access it, go to the Simple Builder and select one or more sentences. Note that currently this feature only works in the Simple Builder:
This feature uses AI to:
Autocomplete your email text - this feature will autocomplete your sentence.
Improve it - Rewrite one or more sentences.
Or expand it - Expands sentences or whole paragraphs with more text.
Improvements
✨ Greatly improve reliability when building large segments
Building segments with a large number of people is now quicker and more reliable.
✨ Rebuild UI for bulk actions on the "People" page
We re-designed the UI of bulk actions — Tag All, Archive All, Export All. Now the interface opens up in a pop-up and it’s less likely to mass tag or archive people by mistake.
✨ "Email Activity" trigger step: allow checking if the clicked link in email "contains", "does not contain", "starts with", "ends with" specific text
We added additional parameters for the clicked option in the Email Activity trigger step.
✨ Show soft bounces in the dashboard and Person activity
Apart from hard bounces, you can now see when a Soft bounce occurs in the activity feed.
✨ Show bounce reason in dashboard and Person activity
You can now see the reason for a bounce in the activity feed. You can see this for the email-related activity where the email was not delivered. For example:
✨ Improve reliability for complex "Check Field" steps involving events
We had some reliability and delay issues with Check Field filter steps using Event conditions. Now, this has been fixed.
✨ Greatly optimize flow steps execution time
✨ Prevent phishing attacks by registering similar emails with + sign
✨ Greatly increase the reliability of Transactional email sending
✨ Greatly optimize loading speed when a large number of emails are shown on "Emails" page
✨ Allow mapping to UTM person fields
Before this improvement, it was not possible to map UTM fields. Now you can map UTM fields when importing contacts or in integrations.
✨ Properly notify paused trial accounts or AppSumo accounts that are warming up
We’ve added in-app notifications and email notifications that notify trial accounts that are paused for manual review (when they are sending their first emails), as well as notifications for AppSumo accounts which are currently warming up (again, when they are starting with their email sending). This should minimize confusion for new accounts that just start email sending and get paused.
✨ Encharge Site Tracking: Support identifying user by URL query parameter “enchmailplain”. E.g. ?enchmailplain=someone@example.com
You can now identify users by a query parameter in the URL using ?encmailplain. Note that you need to have site tracking installed on your website.
✨ Enable CORS for Ingest API
Bug fixes
🔧 Fix errors when importing CSV files with a large number of columns
🔧 Fix for "Entered Segment" step occasionally failing when a large number of contacts enter at once
🔧 Fix for: IP not populating for site tracking events
🔧 Ignore anonymous people in "Entered/Left segment" steps when anonymous users are hidden in the account.
If you hide anonymous people (contacts) in your account, they will be ignored for Entered Segment and Left Segment trigger steps.
🔧 Fix for Zap not firing on some unsubscribes
🔧 Merging users: Fix merging unarchived with unarchived user sometimes produces an unarchived user
🔧 Merging users: Fix for empty properties sometimes overwriting properties with data when merging
🔧 Fix for some columns not appearing in People table
🔧 Fix for unsubscribe page preview not showing if a team member doesn’t exist in the account (i.e., is not a contact in the account)
🔧 Email verification: Properly detect disposable emails
Our automated email verification now detects disposable emails and marks them as invalid.
🔧 Fix email sending sometimes fails if the email wasn't sent on the first try
🔧 Fix for editing Person when there are fields without a name
Improvements and Fixes in Enchage integrations
Salesforce
🔧 Prevent timeouts with batch updates from Salesforce
HubSpot
✨ Update CRM scopes to comply with changing Hubspot API
🔧 Fix for not all Facebook audiences being pulled
✨ Update to the latest Facebook API version
Slack
🔧 Fix for Slack channels not selectable in workspaces with lots of Slack channels
🔧 Fix for error when posting to Slack with UTF characters
Chargebee
✨ Support Chargebee Product Catalog v2
Segment.com
🔧 Fix for edge-case where users coming through Segment will not be properly mapped to people in Encharge
Stripe
✨ Support payments by Stripe Checkout and Payment Links - now the New Stripe Payment trigger step supports payments made in Stripe Checkout and Payment Links.
Mailchimp
🔧 Fix an issue where an incomplete address would lead to people not being created in Mailchimp
Calendly
🔧 Fix errors when there are no people in a Calendly meeting
Twilio
🔧 Prevent error when anonymous people enter the "Send SMS" step.
That was a loong update, but much needed. If you have any questions or suggestions about these changes please don't hesitate to email us at support@encharge.io