3
Reply tracking issue
Planned
T
Thomas StanburyApr 8, 2021
Reply tracking doesn't work if the reply isn't sent from exactly the same email address as the original email was sent to.
This means any email aliases / "send as"/auto forwarding setups break things - a pretty common scenario.
e.g email sent from Encharge to user@example.com
reply sent to that email from useralias@example.com
this doesn't work.
Comments
Hello, Kevin here from Encharge. We are moving to a different bug tracking process and all bugs filed here will be moved over. A ticket was has been created for this bug report. Should you need to report a bug, feel free to do so by emailing us at support@encharge.io. Include a screencast/screenshot of the bug or steps to reproduce it, if possible.